CRM SOFTWARE SOLUTIONS
We offer client relationship management products - solutions that provide customer-facing employees - such as sales, telesales, and customer service representatives - with quick and easy access to relevant customer data.
Customers are the core of any business, and so is managing the relationship with customers. Globaxon's domain expertise in Customer Relationship Management ranges from business leads management or customer interfacing planning to end-to-end relationship management – from marketing to delivery of service or product.
Globaxon's CRM consulting brings our experience in aligning your CRM process with stated business objectives, leveraging the power of technology to make it more effective. This involves defining or optimizing CRM workflow and applying right trends and technologies into overall solution.
A CRM system is not just a software solution, but also a set of skills and competencies that enable a company to better leverage and profit from each and every customer relationship. Although a CRM system can deliver significant advantages of cost cutting, revenue generation, and customer retention, the task of implementing and maintaining a CRM solution can be overwhelming for any organization.
We provide a CRM solution that is fully integrated into both your business process and your customer interaction processes. We also are familiar with technologies like interactive voice response (IVR) and e-mail management, with considerable experience around a variety of application integration tools.
Globaxon's CRM solutions help clients build and execute actionable CRM strategies and assist business managers in working effectively with the implemented CRM system.
We has proven, time-tested expertise in CRM offerings from PeopleSoft, Vantive, Amdocs/Clarify, and Siebel. We help you get the edge over your competition.
- Account Management
- Sales Force Automation
- Marketing Automation
- Customer Support
Based on your requirements we can identify the best open source solution for you and then configure and customize it for your needs. Our team has expertise in creating many CRM solutions using SugarCRM.
Advantages of implementing an open source CRM software solution:
- Enhanced customer experience with the company through total process clarity and faster transactions
- Efficient management of customer data, past purchase patterns and preferences
- Complete administrative control over the CRM process with system transparency
- Better insight into the sales team productivity
- Automated alerts, emails, and reminders so that no critical calls are missed or delayed
- Intuitive futures and customization options especially designed for the sales or customer care personnel
- Easy market trends analysis
- SaaS CRM applications could be used from multiple locations and in multiple languages
- Flexibility and scalability to meet the growing needs of your organization
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