In today's fast-paced, competitive business environment, it's more important than ever to maintain long-lasting business relationships. Customer satisfaction is the basis for that elusive loyalty - provide timely and accurate support and your organization has a loyal customer forever. Misstep and you may lose your customer forever.

We realize how important it is for you to "understand" how your new software program works, not only how it integrates but exactly what it does and how it does it.  Because of this we provide a wealth of "Free Training Materials and Resources".

Our policy regarding end user support has always been to provide the best possible support to users of our software.

Our main concern is that anyone who needs help, training or general support can obtain it, at a fair and reasonable price.

However, we are also mindful of the need to adopt a "user pays" approach, rather than expecting some users to subsidize others.

1. Globaxon Technologies provides free e-mail support to its customers, in terms of answering questions, providing advice, and solving problems.
   
   
2. Support is offered to customers regardless of how long ago the product in question was purchased. There are no time-limits for support.
   
   
3. Support queries are handled on a first-come, first-served basis, with priority given to queries that can be resolved quickly. We do not provide "pay per use" support or any other form of priority service. All support queries are treated as "urgent."
   
   
4. We make no guarantees about response times, though as a general goal we try to respond within 24 business hours*. Typically, we respond in much less time (1-2 hours on average), but sometimes the best we can do within the 24-hour period is to offer an estimate of when the actual response will be available.
   
   
5. While we try to be as helpful as we can, we make no guarantees or promises that questions will be answered, problems will be resolved, or helpful advice will be offered.
   
   
6. Generally, we can't answer questions about or provide help with third-party software, including operating systems, compilers, and development environments, even if our products are intended to be used with that software. Sometimes we know the answer to a question about third-party software, and may provide the information informally, but we take no responsibility for the accuracy of any such information offered. The customer is advised to contact the manufacturer of any third-party software for support.
   
   
7. Generally, we can't answer questions about or provide help with our customers' software products that use our technology. If you are an end-user having problems with a product published by one of our customers, please contact that company's support group for help, even if you are having problems with (for example) the spelling checker in that product and you happen to know the spelling technology was licensed from Globaxon Technologies. The diagnosis of and solution to a problem may require technical information which an end-user doesn't have.
   
   
8. Globaxon Technologies reserves the right to withdraw support from specific customers at its discretion, for reasons including but not limited to excessive demands, use of offensive or threatening language, nuisance or spurious requests, etc.
   
   
9. Globaxon Technologies reserves the right to change its support policy at any time without notice.

   See MOre

• About Us
• Mission and Values
• Quality Principles
• Working Methodology
• Why Choose Globaxon ?
• CEO's Message

   QUICK CONTACTS

INDIA:-    +91-995-823-7282 support@globaxon.com